Opening Times
Event Times
Opening times are 21.00 till 06.00.
Show starts at 21.00 and ends at 06.00
There is strictly no reentry to the event and no entry after 04.00
Bars and catering close at 05.00
Contacts
Press / Radio / TV / Online: jeff@locknloadevents.com
Production: rupert@locknloadevents.com
General Enquires: enquiries@locknloadevents.com
Sponsorship: mark@f10sponsorship.com
Practical Information
Important notice
Buying tickets off touts
How to get to Together Winter Music Festival at Alexandra Palace
Age restrictions
Terms and conditions for Together Winter Music Festival
Information for disabled visitors
Cloakroom and cash point machines
Site evacuation
Food and drink
Security at Together Winter Music Festival
Lost Property
Warning
Important notice
There is a zero tolerance to drugs at Together Winter Music Festival. Offenders will be handed over to the police and drug dealers will be prosecuted.
No alcohol or food is allowed to be taken into the event by visitors.
Buying tickets off Touts
As everyone is aware, all music events are plagued by touts every year.
Do not buy tickets from anything other than a bona fide ticket agency or seller. If you do otherwise, you run the risk of having bought either a forgery or a stolen ticket.
The promoter will install a state of the art ticket scanning system at all of our events. Whatever your excuse, you will not gain access to the event with a forgery. Please also be aware, that as tickets are all bar coded, stolen tickets can now be cancelled and again if your ticket is identified as having been stolen you will not gain access.
So once again, we strongly advise that you only buy tickets from established agencies or genuine ticket sellers. If in doubt, contact the organisers on enquiries@locknloadevents.com
If you do get refused entry to the event as your ticket is a forgery or stolen, please do not come crying to the organisers. You are an adult and as such should know better than to take this risk by buying a ticket from anyone that cannot prove to you that they genuinely represent this festival.
How to get to Together Winter Music Festival at Alexandra Palace
Situated between Muswell Hill & Wood Green, Alexandra Palace is well served by all forms of public transport and is easy to reach by underground, road, rail and air.
By Sat Nav:
Postcode: N22 7AY
By Tube
Wood Green is the nearest underground station. Take the Piccadilly Line (connect at King’s Cross from the Circle Line or mainline trains) to Wood Green Station (journey time is 20 minutes from Piccadilly Circus).
By Rail
Alexandra Palace has its own British Rail Station, fittingly called Alexandra Palace Station. It is located at the Wood Green entrance to the Park. A regular train service runs direct form Moorgate (weekdays only) or from Kings Cross, changing at Finsbury Park.
By Bus
Take the W3 bus from outside the station to the main Palm Court entrance.
By Air
From Heathrow Airport, take the Piccadilly Line directly to Wood Green Station.
From Gatwick Airport an express takes you direct to Victoria Station, then take the Piccadilly Line direct to Wood Green Station.
Age Restrictions
This is an 18's and over only event. At Together WMF we will be operating Challenge 21. This means that if you are lucky enough to look under the age of 21 years you will be asked to prove that you are over 18 when gaining entrance to Alexandra Palace. Please ensure you bring with you acceptable forms of I.D: Photo card driving licence, passport or proof of age cards bearing the PASS hologram.
Terms and conditions for Together Winter Music Festival
Possession of a ticket shall constitute acceptance of the following conditions.
Ticket/s may not be exchanged or money refunded.
Tickets are issued subject to the rules and regulations of Alexandra Palace.
The event promoter reserves the right to refuse entry of the ticket holder to the venue and to eject the ticket holder at its absolute discretion.
It is the licensing condition that every person entering the venue has a valid ticket or pass.
Admission is at the ticket holder’s own risk.
There will be no re-admission. Please bring everything you need with you.
Neither the venue nor the promoter can be held responsible should you loose or damage any of your possessions whilst at the event.
The management reserves the right to make any change whatsoever to the artist programming owing to any unforeseen or unavoidable cause.
The right of refund on cancellation of the event is at the promoter’s absolute discretion.
Event policy is that there are no refunds.
No professional cameras, video recorders or any form of audio equipment allowed on into the venue.
The ticket and pass holder consents to the filming and sound recording of members of the audience.
Lost tickets will not be replaced. Keep your ticket safe.
If the ticket is re-sold or transferred by anyone but the promoter or their authorised agents, it may become voidable and the holder may be refused entry or ejected from the event site.
No illegal substances are allowed into the venue.
No animals will be allowed into the event site except guide dogs for the blind.
Information for Disabled Visitors
There will be a disabled viewing platform available at the show. Disabled toilets are also available.
If you have any enquiries regarding disabled access and facilities at the event, please contact enquiries@locknloadevents.com
Cloakroom and cash point machines
There are cloakroom facilities at this event. However, please note that you leave your possession in the cloackroom at your own risk.
There are ATM machines onsite. These accept debit cards AND credit cards. Transactions are subject to surcharges
Site evacuation
In the unlikely event that the venue has to be fully evacuated, the event would not continue on that particular day. If the reason for the evacuation falls under the heading of ‘force majeure’, there would not be any refunds. Adverse weather conditions or an act of terrorism are classified as an act of God.
If a full evacuation occurred and you wish to complain please do so by contacting us through our web site.
Food and drink
No chairs, tables or other such articles may be brought into the venue.
Alcohol and food are not allowed into the venue. Food, alcohol and drink will be available for purchase within the event.
Soft drinks in glass or cans will not be allowed into the venue.
Security at Together Winter Music Festival
Request to all ticket holders:
Due to the constant terrorist threat existing in London, the event security will be thoroughly checking all bags belonging to ticket and pass holders entering the event site.
This is however a time consuming job, therefore can ticket holders aim to arrive to the event site earlier than in normal circumstances as well as cooperate fully with all requests from the event security staff.
The promoter reserves the right to check any bag or person that it may deem suspicious.
Please accept the promoters’ apologies should you experience longer than usual queues. Safety checks will be undertaken for the good and safety of all present at the event.
Lost Property
Should you be unfortunate enough to lose something at our event, please report it to a member of security on the day. They will then inform you of where to go to check if your property has been found and is in the possession of the organisers. If you are enquiring about this after the event, email enquiries@locknloadevents.com asap.
Once the event is over, our policy for your own security is to shred all unclaimed credit/debit/store/reward cards within 24hrs. Where an address is identifiable from ID within lost items, for example on a driving licence, the items will be posted to that address. If there is ID with a phone number, we will attempt to contact you that way and subsequently hand over items verified as being yours.
Please note all lost property items will be disposed of if they remain unclaimed within 14days from the date of the event where they were handed in.
Best bet is not to lose something!
Warning
Exposure to loud music can cause injury to your hearing
Strobe lights and smoke machines may be in use within event site